✋ Support

All apps from Happybara offer support natively in Slack, as well as via email.

Email

Our team can be reached at support@happybara.io.

Slack (recommended)

Slack-native support means you can chat with our support team from the App Home.

Submit a support ticket

• Click the 💡 Help button at the top of the app home to pull up the Help modal.
• Click the ✋ Get support button to begin filling out a support ticket.

ℹ️ The ✋ Get supportbutton appears in other areas of the app when relevant. It always starts the support ticket submission process.

• Provide as much detail as possible about your question or the issue you encountered.
• Click the 🛎 Submit button to open your ticket.

After submitting your support ticket

• You will recieve the ticket as a message in the app home Messages tab.
• If you want to supply any additional information, you can post messages in the thread on this message.
• To minimize Channitor's access to your workspace's data, you will need to provide any attachments (like screenshots) via email to support@happybara.io along with your Ticket ID.
• Our support team's messages will appear as replies in this thread and you will recieve notifications.
• Once your question has been answered or the issue has been resolved, please close the ticket by clicking the ☑ Close button on the support ticket message.

  Tickets can be reopened after being closed by clicking the Reopen button.